![]() ![]() That's as far as it gets, even when I check an hour later - It stalls like trying to drive a manual gear stick car below 5MPH without pressing the clutch. When the uplink is running slow, this is what happens when I run the Ookla's Speedtest: While Ookla's browser based Speedtest seems to measure the link during the brief periods the uplink is running quick, I have yet to see it record a single speed test with a result below 0.1Mbps. My fixed wireless ISP's connection has had an issue for over a month now where the uplink struggles to perform better than 0.1Mbps, then intermittently spikes to about 9Mbps as shown below: Your ISP could be having an issue that affects your home or neighborhood.Īs always, feel free to call us, and we’ll do our best to help.Testing very slow connections (especially uplink):īased on my experience, Ookla's browser based Speedtest can't seem to handle connections below about 0.1Mbps, at least on the uplink. If you’re still with us and we haven’t fixed your problems yet, you should contact your ISP. If neither of these steps resolves the issue, it’s time to check with your ISP. If you have another router connected between your modem and gateway eero, you can try disconnecting the router in between and connecting your gateway eero directly to the modem. We walk you through how to put your modem/router combo device in bridge mode here. If you have a modem/router combo device, you can try putting it in bridge mode, which disables the wireless function on that device. If you’ve got another router or a modem/router combo device double NATed to your eeros, this could be the cause of poor connectivity and performance. If this doesn’t help, don’t worry, we’ve got more tips below! Check to see if you’re double NATed: Depending on the model of your modem, it can take a few minutes to restart. Unplug the power cable from your modem, wait 30 seconds, then plug it back in. Restarting your modem can sometimes fix connectivity issues and improve performance. You’ll know when the cycle completes because the eero’s LED will go solid white again. It takes about a minute to start up and begin broadcasting. The eero’s LED will turn solid white, then be flashing white while booting up. This step can sometimes fix connectivity issues. Try power cycling your eeros by unplugging the power cable from the back of your eero, waiting 30 seconds, and plugging it back in. If you see low speeds (in the single digits), but this isn’t typical, move on to the steps below. How do these results compare to the results you typically get? Are the results close to the speed you pay for with your ISP? If the speeds are low (in the single digits) and if these are the typical speeds you’ve seen in the past, you should try calling your ISP to make sure you’re receiving the right speed package or making sure they’re not experiencing an issue on their end. To ensure you’re connected to the nearest eero when running a speed test, turn WiFi off and then on again before each test at a new location. ![]() As a point of comparison, you’ll also want to try the speed test next to your gateway eero. ![]() Make sure you take the speed test from several different locations around your home. Or if you’re on a mobile phone, run the Ookla app. If you’re on a computer, try running a speed test from. If you’re having an issue across multiple devices, or the above steps don’t help, read on! Check your speed: If that doesn’t work, try rebooting the device. If it’s only on one device, simply turn your device’s WiFi off and on again. ![]() The first thing you’ll want to do is figure out whether you’re experiencing slow behavior on multiple devices. But if all else fails, don’t hesitate to give us a call! Check your devices: ![]()
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